COVID-19 Resource List

Last Updated: March 26, 9:30 am PST.

Important Links
Oregon Health Authority | COVID-19 Updates https://govstatus.egov.com/OR-OHA-COVID-19
Centers for Disease Control  https://www.cdc.gov/d



211 Info

  • 211 Info is operating the official COVID-19 hotline, and their public health experts can talk to you about symptoms, social distancing, testing availability, and can offer other advice about when and how to access care. If you need the most up to date information, call, text, or visit 211info.org. Please note that information may not be accurate, and it’s always best to follow up via phone with any outside community resources to verify the status of their services. Beginning Thursday, March 19, this hotline’s capacity will be expanded to handle the increased call volume.
    • Call 211 or 1-866-698-6155
    • Text your zip code to 898211 (TXT211)
    • Email help@211info.org
    • Hours: 7 days per week,  8am-11pm

Social Service Program Changes

Housing, Rent Payment, Evictions, and Utility Bill Payment

  • Shelters
    • Multnomah County is directing all shetlers to enact social distancing by making sure all beds are separated by at least six feet. Those who are symptomatic or who are at the highest risk for COVID-19 may be able to access motel vouchers.  Certain buildings, such as the Convention Center and the Charles Jordan Community Center are opening as emergency shelters for those experiencing homelessness, although these locations will not offer more bed capacity, but will allow existing shelters to reduce the number of beds at their locations to encourage social distancing. This information is changing rapidly, and the city encourages those needing shelter to contact 211.
    • Multnomah County is opening an additional shelter on Monday, March 23 located at the Jupiter Hotel, 800 E Burnside St. Call 211 for more information.
  • Eviction Moratorium 
    • Portland
      • Mayor Ted Wheeler announced on March 17, 2020 that the city would be placing a temporary moratorium on evictions for those who are losing their jobs, wages, or hours, due to COVID-19. This rent is not being forgiven, but you will have a six month period to repay your missed payments from the date that the city’s state of emergency expires. Those who think they may be eligible for this are encouraged to document all income changes and notices received from your landlord.
      •  You can find a frequently asked question page here
    • United States
      • On Wednesday, March 18 the Department of Housing and Urban Development announced that it will suspend foreclosures and evictions for mortgages insured by the Federal Housing Administration until the end of April.  See more information here (up to date 3/18/20). 
  • Water Bill Moratorium
    • Water services will not be cut off for any household during this time. Similar to rent, these bills will still accrue. For detailed information regarding financial assistance for bills, visit the Water Bureau’s Financial Assistance page or call Customer Service at 503-823-7770.
  • Portland General Electric
    • Electricity will not be shut off for anyone who is unable to pay. Need more time to pay?: You can request a payment extension 24/7 by logging in to your account or calling PGE’s automated phone system at the numbers below.
    • Need help? Call PGE: Their team will work with you to set up a payment plan. You can call them at 503-228-6322 or 800-542-8818 Monday through Friday, 7 a.m. to 7 p.m.
    • Need more help?: Additional resources may be available for qualified customers. Find out more at Bill Payment Assistance.
  • Pacific Power 
    • Pacific Power is temporarily suspending disconnections and late fees for non-payment for customers in Oregon, Washington and California. For more information on the availability of financial assistance, you are encouraged to call 1-888-221-7070. 
  • Northwest Natural
    • NW Natural  will not disconnect customers who can’t make a payment due to impacts caused by the coronavirus. Customers will continue to receive bills and past-due notices. But NW Natural will not send a final shut-off notice and disconnect service. Visit this page for information on financial assistance. 

Food

  • Prism Food Pantry
    • Prism Health operates a small food pantry of dry goods (pasta, canned fruit, vegetable, beans, cereal, flour, etc.). This resource is available to all Prism Patients regardless of income. Please ask any of the staff at Prism Health for assistance accessing the pantry. 
  • Food Banks
    • Local food resources can be found on Oregon Food Bank’s Food Finder.
      • This resource is updated twice daily, but you are encouraged to contact food providers directly, as service may change without much notice. 
      • The Partnership for a HUnger Free Oregon also has a regularly updated food resource list, found here
  • PPS Food for Children
    • Portland Public Schools (PPS) is offering free to-go style meals to children aged 1-18. Find more information here.
  • SNAP / Food Stamps
    • Information regarding the food stamp program, including an online application, can be found here.
    • Effective immediately, SNAP recipients can now order groceries online.
  • Sunshine Division
    • Free emergency food boxes are being offered by the Sunshine Division at 2 locations. 
      • 687 N Thompson, Portland OR
        • Hours: 
          • Monday through Friday 9:30 to 3:30 
          • Saturday 9:30-1:00 
      • 12436 SE Stark, Portland OR
        • Hours: 
          • Tuesday through Friday 9:30-3:30 
          • Saturday 9:30-1:00
    • For more information, please visit their website or call (971) 255-0834.

Unemployment Benefits

Childcare

  • DHS Employment Related Day Care Assistance has expanded. Kate Brown approved the DHS Employment Related Daycare program to cover costs of approved daycare providers with a $0.00 copay. The income eligibility limit has increased to $4,012 per month for a single parent with 1 kid, and goes up with more people in the household. DHS approved child care providers can be found through 211. Link Here.

Intimate Partner Violence

  • Anyone experiencing intimate partner violence during this time is currently advised to contact Call to Safety. They are available at 503-235-5333, and can help connect you to emergency housing, a confidential advocate, or other resources. 

Oregon Health Plan Coverage

  • Do you need health insurance coverage? We can help you apply for OHP. Email jake@prismhealth.org or call 503-451-3859 to determine eligibility and apply. Alternatively, you can pursue your own application here.
  • Testing and Treatment: If you have OHP and you need to be tested for novel coronavirus (COVID-19), it’s covered. If you need to stay in the hospital because of COVID-19, that’s covered, too.
  • CAWEM – For members with CAWEM, or emergency-only coverage, testing and hospitalization is covered if treated in an emergency department. It’s not covered through urgent care clinics or primary care. Please note: Treatment is not limited to emergencies for pregnant individuals with CAWEM-Plus coverage.
  • Out of state travel – If a member is traveling temporarily out of state, emergency testing and hospitalization for COVID-19 is covered. 
  • Questions? Contact Benjamin BecerraOutreach and Education Coordinator – Oregon Health Insurance Marketplace – Department of Consumer and Business Services 971-701-3906 | OregonHealthCare.gov | benjamin.becerra@oregon.gov  Pronouns: He/Him/His

Private Health Plan Coverage

  • Health insurance companies will waive cost-sharing for testing. The state has reached an agreement with health insurance companies to waive cost-sharing for their customers who need COVID-19 testing. The agreement means consumers with fully-insured individual and group health plans will not be charged co-payments, co-insurance, or deductibles related to COVID-19 for the following:
    • COVID-19 testing at an in-network provider, in-network urgent care center, or emergency room.
    • COVID-19 immunization when it becomes available.

*****Outside of these instances, regular terms of insurance such as co-payments, co-insurance and deductibles will still apply. This includes anyone with an individual or small group plan on the Health Insurance Marketplace, and some (not all) employer coverage plans. The state is pursuing the same agreement with self-insured health plans.

If you have questions around whether your  insurance will waive costs for testing, you should reach out directly to your health insurance provider.